Terms and Conditions

1. Definitions

• “Woza” refers to the Woza platform, its website, and mobile applications.
• “User/Client” refers to any person using Woza to request services or make payments.
• “Vendor/Service Provider” refers to any individual or business offering services via Woza.
• “Services” refers to any service provided by a Vendor to a Client via Woza.
• “Platform Fee/Processing Fee” refers to the 5% charge added to the total transaction to cover online payment and platform operational costs.
• “Paystack” refers to the payment gateway integrated with Woza for processing online transactions.

2. Use of the Platform

1. Woza is a marketplace platform that facilitates the connection between Clients and Vendors.
2. Woza does not directly provide services but acts as a facilitator for quotations, communication, and payments.
3. Users agree to use the platform only for lawful purposes and in accordance with these Terms.

3. Vendor and Client Responsibilities

4. Quotations and Payments

1. Clients may request quotations for services via Woza.
2. Upon acceptance of a quotation, the Client may proceed with payment through the platform.
3. A 5% processing fee will be added to all payments to cover online payment and transaction costs.
4. All payments are securely processed via Paystack. Woza does not store your payment card details.

5. Refund Policy

1. Full Refunds:

   A full refund will be issued if:

   • The Vendor cancels before the work begins.
   • The service cannot be delivered due to Vendor unavailability.

2. Partial Refunds:

   If a service has begun but is not fully completed, Woza may facilitate a partial refund based on work completed.

   Disputes will require proof from both parties and may involve an inspection or mediation by Woza.

3. Work Not Completed / Dispute Resolution:

   If the Client has paid in full but the Vendor does not complete the work:

   1. The Client must report the issue within 48 hours via the Woza support system.
   2. Woza may temporarily hold Vendor funds until the dispute is resolved.
   3. Possible solutions:
      • Refund to Client (if no work was done).
      • Partial Payment to Vendor for verified work completed.
      • Replacement Vendor Assignment if the Client agrees.
   4. Refunds will be processed via Paystack and may take 5–10 business days to reflect in the Client’s account.

6. Dispute Resolution

1. Woza will act as a mediator in disputes but is not legally liable for Vendor performance.
2. Vendors and Clients are encouraged to resolve disputes amicably through the platform before considering external legal action.
3. Woza reserves the right to suspend or ban any user or vendor involved in fraudulent or bad-faith activities.

7. Data Privacy and Compliance

1. Woza is POPI Act (South Africa) and GDPR (EU) compliant.
2. By using Woza, you consent to the collection and processing of personal data solely for the purposes of:
   • Facilitating service requests, payments, and dispute resolution.
   • Communicating service updates, notifications, and promotional offers.
3. Woza will never sell your personal data to third parties.
4. Users can request data deletion by contacting [Insert Woza Support Email].

8. Limitation of Liability

1. Woza is a facilitator and is not responsible for: The quality of work performed by Vendors; Any damages or losses arising from Vendor actions.
2. Woza’s liability is limited to the value of the transaction processed via the platform, excluding the 5% processing fee.

9. Account Termination

Woza may suspend or terminate a user or vendor account if:

• They engage in fraud or misrepresentation.
• They violate any platform policies or applicable laws.
• They consistently receive verified complaints from other users.

10. Amendments to Terms

Woza reserves the right to update these Terms and Conditions at any time. Continued use of the platform constitutes acceptance of the latest version.